Refund Policy

Property Risk NZ

Refund Policy

Please choose your product carefully as we do not give a refund for change of mind, we will only refund or exchange for damaged items.

Damaged or Incorrect Items:

If your test kits arrive damaged, please contact us within 7 days of receiving your order. We will arrange for a replacement or a refund, depending on your preference. Returned items must be packaged securely and mailed back in their original condition (i.e. original box and packaging).

Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days to be advised at the time.

Change of Mind:

If you change your mind about your purchase, we do not offer a refund or exchange.

Contact Us:

If you have any questions about our refund policy or need assistance with returning a damaged item, please don’t hesitate to contact us via phone or email. We are here to help and ensure your satisfaction with every purchase.